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Call Center Tickets 2007
@Pak™ Tickets Summary @Pak Tickets allows InfoPath 2007 users to enter Incident Tickets for routing and problem resolution. Tickets be charged against any number of User defined Projects, Tasks, Locations, Cost Accounts, etc. all maintained in the SQL database. Each ticket is assigned a distinct Reference number that can be used to track status through the life of the ticket.
There are three main templates for tickets: Ticket Open, Ticket Close, and Ticket Maintenance. Each of these can have different security roles. A unique ticket number is assigned to each new incident. Tickets can be assigned to a person or group with a severity code.
Tickets are time stamped when they are created and remain ‘Open’ until they are ‘Assigned’ for resolution. After assignment, the ticket can be transferred, res-assigned or ‘Resolved’. Resolved tickets are time stamped with resolution codes and resolution comments. All data are maintained in the database for further analysis.
Application Uses: Help Desk or Call Center; Incident tickets; Project Requests; Repair Tickets; Calibration Scheduling; Service Calls; MRO. What is included in the @Pak? 30+ InfoPath Forms
- Ticket Entry
- Ticket Close
- Ticket Maintenance
- Ticket Entry – Web Service
- Ticket Close– Web Service
- Ticket Maintenance– Web Service
- Templates for Help Text, Error Handling, Lists, Roles, Security, etc.
110+ SQL Stored Procedures
- Stored Procedures for all table maintenance in the database
- Queries for data retrieval
20+ SQL Reporting Services Reports- Reports by User, Reference Number, Project and Task
- Reports by Status; Open, Submitted, Approved, Rejected and Closed
Technical Requirements: InfoPath 2007 Object Model – Full Trust
SQL Server 2005 Database and Stored Procedures
SQL Server 2005 Reporting Services Reports
Managed Code (VB.Net or C#.Net)
Documentation: - @Pak Application User’s Guide
- @Templates Developer’s Guide
- @Templates Deployment Guide
- @Templates Installation Guide
- @Templates Modification Guide
Unlimited User License Fee: $ 3,000 USD
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